IPASS, the Inpatient Admissions and Scheduling System:
A Data-Driven Hospital Flow Analytics and Decision Support System

LCS developed IPASS (Inpatient Admissions and Scheduling System) to optimize and manage hospital’s elective patient admission and operating room scheduling. Currently, hospitals admit elective patients based on a rigid capacity-controlled schedule with no visibility of their workloads into the future. On top of that, census-level variations by day of week and week over week are highly variable due to the lack of coordination and vision.


Mid-week congestion is a very well documented problem in the healthcare operations world. The reason for this is because hospitals lack vision and relevant analytics and pack elective surgeries in the beginning of the week as census levels are traditionally low coming off the weekends with extremely high levels of variability. With the variability, hospitals often cancel surgery the day before or have high number of empty beds causing the “hill-like phenomenon” in their census patterns.


Unlike manufacturing processes and other resource allocation problems like hotels and airlines where the utilization are reasonably deterministic, a hospital patient’s resource utilization and length of stay (LOS) is highly random. Unfortunately, patients are not anything like cars and doctors do not know on the day of admission what procedures they need and how long they take to recover.


LCS offers an intelligent online solution for hospital workload forecasting and smart scheduling to improve cost, quality, and access in care delivery. Using a sophisticated data-driven algorithm, LCS has uncovered the secret not only to forecasting workloads across a network of care services, but also to identifying high-impact process improvements. This can generate major system-wide benefits to all aspects of care delivery – cost, quality, and access in care delivery. LCS is the first company to address process improvements in healthcare with an integrated systems approach. Also, the IPASS package includes a maintenance package that provides hospitals with unlimited support and product customization. This is an important aspect on two fronts: hospitals do not want to worry about product maintenance and down time and this provides recurring income for the business.